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Pennsylvania American Water Company (PAWC) Charter

PAWC CHARTER

WE ARE….

• DEDICATED TO SERVICE EXCELLENCE


• FOCUSED ON PERSONALIZED SOLUTIONS


• COMMITTED TO OUR CUSTOMERS’ HEALTH AND WELFARE

THEREFORE

WE WILL….

• PARTNER WITH OUR CUSTOMERS


• TREAT THEM WITH DIGNITY AND RESPECT


• ENHANCE THEIR QUALITY OF LIFE


• EARN THEIR LOYALTY


• EXCEED THEIR EXPECTATIONS

DEP South Central Regional Director Rachel Diamond:

(quoted in response to questions during PAWC fluoridation spill)

… “The general public must feel absolutely certain that its drinking water is safe to consume…”

…..Consumers are not confident that chloramines is safe to consume or otherwise use

…. “Advisories are not effective if they do not deliver information to the intended audiences in a timely manner….”

….The Pennsylvania Bulletin does not reach the general public and is not effective notice.